Privacy Policy

Revitalised Aesthetics Limited is the data controller responsible for your personal data. We are registered in England and Wales under company number 10444199. Our registered office is at 8 Woodseaves Close, Irlam, Manchester, England, M44 6RQ. Our clinic operates from 53 Derby Street, Cheetham, Manchester, M8 8HW.

If you have questions about how we handle your data, contact us via WhatsApp or through the contact form on this website.

We collect and process the following categories of personal data:

Contact information: when you submit our contact form or reach out via WhatsApp or email, we collect your name, email address, phone number, and the content of your message.

Clinical records: if you proceed with a consultation or treatment, we collect medical history, treatment notes, consent forms, and clinical photographs. These records are maintained as part of our duty of care and regulatory obligations.

Website usage data: we use cookies and similar technologies to collect information about how you interact with our website, including pages visited, time spent, referring URLs, device type, and browser. This data is collected via Google Analytics and, where applicable, Google Ads conversion tracking.

Communications: records of correspondence between you and our clinic, whether via WhatsApp, email, or the website contact form.

We process your personal data on the following lawful bases under UK GDPR:

Consent: when you submit the contact form or opt in to marketing communications. You may withdraw consent at any time by contacting us.

Contract performance: to arrange and deliver consultations and treatments you have requested.

Legitimate interest: to respond to enquiries, improve our services, maintain website security, and run analytics to understand how our website is used.

Legal obligation: to maintain clinical records as required by healthcare regulations and professional standards.

Our website uses cookies and similar tracking technologies. These include:

Essential cookies: required for the website to function correctly. These cannot be disabled.

Analytics cookies: Google Analytics collects anonymised usage data to help us understand how visitors interact with our website. This data is processed by Google LLC under their data processing terms.

Advertising cookies: where Google Ads conversion tracking is active, cookies may be placed to measure the effectiveness of advertising campaigns. These cookies help us understand which ads lead to enquiries but do not identify you personally to us.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect the core functionality of the website.

We do not sell your personal data to third parties. We may share data with the following categories of service providers, who process data on our behalf and under our instructions:

Website hosting and infrastructure providers.

Google LLC (Analytics and Ads platforms) for website analytics and advertising measurement.

AI-powered tools used to assist with enquiry management, appointment scheduling, or client communication. Where such tools are used, they operate under data processing agreements and do not retain your personal data beyond what is necessary to complete the task.

We may also disclose personal data where required by law, regulation, or court order.

Contact form submissions and general enquiries are retained for up to 24 months after your last interaction with us, unless you request earlier deletion.

Clinical records are retained for a minimum of 8 years from the date of last treatment, in line with NHS and NMC record-keeping guidance. For clients under 18 at the time of treatment, records are retained until their 25th birthday or for 8 years after treatment, whichever is longer.

Website analytics data is retained in anonymised form for up to 26 months, in line with Google Analytics default retention settings.

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.

Right to rectification: you may request that we correct inaccurate or incomplete data.

Right to erasure: you may request that we delete your personal data, subject to our legal and regulatory obligations to retain certain records.

Right to restriction: you may request that we limit how we process your data in certain circumstances.

Right to data portability: you may request that we provide your data in a structured, commonly used format.

Right to object: you may object to processing based on legitimate interest or for direct marketing purposes.

To exercise any of these rights, contact us via WhatsApp or through the contact form on this website. We will respond within one calendar month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. Aesthetic treatments are only provided to clients aged 18 and over, with valid identification required where age is not clearly apparent.

Where AI-powered tools are used in enquiry handling or communication, no automated decisions with legal or significant effects are made about you without human oversight. All clinical decisions are made by a qualified practitioner.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the tools we use. Changes take effect when published on this page. The date at the top of this page indicates when this policy was last revised.

For data protection enquiries, contact: Revitalised Aesthetics Limited, 53 Derby Street, Cheetham, Manchester, M8 8HW. You can also reach us via WhatsApp or through the contact form on this website.